COVID-19 Terms

IMPORTANT UPDATE RE: COVID-19

The TASMAN VENTURE TEAM would like to take this time to update everyone on our intentions for our tours based on CURRENT information as at the advice given on Monday 20th April 2020.

Tasman Venture regretfully wish to advise that due to the current situation and advice we have received relating to COVID-19, we have made the decision to cancel all tour operation up until, and including, 31st May 2020. This date is a guide and will be amended as needed in consultation with the information received from the Australian Government. We are making this socially responsible decision in the interest of all of our customers as well as the community that we live and hope that this will encourage social distancing at this present time.

We will be reaching out to all of our customers with existing bookings to discuss your tour options personally. We will be monitoring the situation closely and appreciate your support and understanding during these extraordinary times. Please see below our flexible booking policy that is in currently in effect.

We look forward to welcoming our guests back at the earliest appropriate time to explore our stunning locations and will be reviewing this in line with the Australian Governments recommendations.

NEW FLEXIBLE BOOKING POLICY

As part of our commitment to guests we are implementing a flexible cancellation policy that includes NO fees for cancellation or transfer of travel date indefinitely, and until more information comes to hand, given the unprecedented nature of current circumstances.

If you need to cancel your tour with us, please get in contact with us at your earliest convenience. We also ask that you consider rescheduling your tour or exchange for an open dated gift voucher wherever possible. #supportlocal #dontcancelpostpone

Contact our friendly team on 07 4124 3222 or info@tasmanventure.com.au

Tasman Venture Owners and Operators

Stay Safe and Kind Regards,
Lloyd and Robyn Burgess

We will get through this!